Frequently Asked Questions
Last Updated: October 2026
Quick Summary
- We offer optics, reloading equipment, shooting accessories, range gear, firearm parts and accessories, airguns, and non-lethal products
- We do not currently sell firearms directly through this website
- You must be 21 or older to use this website and make a purchase
- Most orders are processed within 1–3 business days
- Orders with multiple items may arrive in separate shipments
- Returns are accepted on eligible items only
- Report damaged or incorrect items within 48 hours of delivery
- Customers are responsible for complying with applicable laws in their area
Below are answers to common questions about our products, ordering, shipping, returns, compliance, and customer support. If you don't see your question here, email [email protected].
Products & Ordering
What does Ceremony Arms sell?
Ceremony Arms offers carefully selected precision-shooting and outdoor equipment, including optics and mounts, reloading equipment, firearm parts and accessories, shooting accessories, range gear, airguns, and non-lethal products.
Do you sell firearms?
We do not currently sell firearms directly through this website.
How do I know whether an item is in stock?
Each product page shows the item's availability at the time you view it. Availability can change due to supplier inventory, demand, or fulfillment timing, so in some cases an item may become unavailable, delayed, backordered, or canceled after an order is placed. If that happens, we will notify you as soon as reasonably possible.
Why might pricing differ between products or brands?
Prices are set product by product and can reflect manufacturer pricing, supplier costs, and availability. Prices and availability may change without notice. If a listing contains a pricing error, we reserve the right to correct it as described in our Terms of Service.
Can I cancel my order?
Orders can be canceled at no charge until they ship. Many items ship directly from our distribution partners and are released for fulfillment quickly, so email [email protected] with your order number as soon as possible. Once an order has shipped, it can no longer be canceled. Eligible items may then be returned under our return policy, but items listed as non-returnable (such as ammunition, primers, powder and other hazardous materials, and special-order items) cannot be returned once shipped. If you are unsure about an item, contact us before ordering.
Can Ceremony Arms cancel my order?
Yes. Orders may be canceled for reasons such as inventory issues, pricing errors, suspected fraud, supplier limitations, or compliance concerns. If a paid order is canceled, a refund will be issued to the original payment method.
Do I need an account to place an order?
You may be able to check out as a guest, but creating an account can make it easier to track orders, save information, and manage future purchases.
Age & Compliance
What is the minimum age to purchase?
You must be at least 21 years old to use this website and purchase from Ceremony Arms. Certain products may also require identity verification or be subject to additional restrictions under federal, state, or local law. By using this website, you represent that you are at least 21 and meet all other applicable requirements.
Are some products restricted by state or local law?
Yes. Certain items may be restricted or prohibited in specific states, counties, or municipalities. Orders that cannot be legally fulfilled may be delayed, modified, or canceled.
Am I responsible for knowing my local laws?
Yes. Customers are responsible for understanding and complying with all federal, state, and local laws that apply to the products they purchase, possess, or use.
Do you ship to California?
Yes, for products that can be lawfully shipped to a California address. Some items are restricted or require additional verification under California law, and orders that cannot be lawfully fulfilled may be delayed, modified, or canceled. If you have a question about a specific item, contact [email protected] before ordering.
Will you ask for age or identity verification?
For certain products or situations, we may require additional information or verification before an order can be processed or shipped.
Reloading Components & Hazardous Materials
How are reloading components handled?
Primers, powder and other hazardous materials ship by ground service only (UPS Ground or FedEx Ground) and cannot ship to P.O. boxes, Alaska or Hawaii. A carrier hazardous-materials fee is calculated at checkout, and an adult signature may be required at delivery. These items are non-returnable, and some may not be available for shipment to every destination. If you have questions about a specific item, contact [email protected] before ordering.
Are hazardous-material products subject to additional requirements?
Yes. Hazardous materials ship ground only, cannot ship to P.O. boxes, Alaska or Hawaii, carry a carrier hazardous-materials fee calculated at checkout, may require an adult signature at delivery, and are non-returnable under our Shipping & Returns Policy.
Shipping
Where do products ship from?
Some products ship directly from our supply partners' distribution facilities rather than from a single Ceremony Arms location. Carrier and shipping origin can vary depending on the product, destination, and fulfillment source.
Can one order arrive in multiple shipments?
Yes. Because products may ship from different distribution facilities, an order containing multiple items may arrive in separate packages and at different times. Orders may also be partially fulfilled when an item is delayed or unavailable; if your order is affected, we will notify you as soon as reasonably possible.
How quickly are orders processed?
Most orders are processed within 1–3 business days, excluding weekends and holidays. Orders placed after 3:00 PM Pacific Time, or on weekends or holidays, begin processing on the next business day. Processing times may vary due to inventory availability, supplier fulfillment timelines, fraud review, or compliance requirements.
Do you ship nationwide?
We ship to most U.S. locations. However, some items may be restricted based on the delivery destination and applicable laws.
How long does shipping take?
Standard shipping is estimated at 3–7 business days and expedited shipping at 1–3 business days. Shipping timeframes are estimates only and are not guaranteed.
Which carriers do you use?
We may ship using major carriers such as USPS, UPS, and FedEx. Carrier selection depends on the product, shipment type, destination, and fulfillment source.
How do I track my order?
Once your order ships, we send a shipment confirmation email with tracking information when available. If your order ships in more than one package, you may receive more than one tracking number. Please allow up to 24 hours for carrier tracking to update.
Why is my order delayed?
Delays may occur due to carrier issues, weather conditions, supplier fulfillment timing, fraud review, inventory changes, or compliance checks. If your order is significantly impacted, we will notify you as soon as possible.
Do you offer expedited shipping?
Expedited shipping may be available on eligible orders. Available options are shown during checkout when applicable.
Returns, Refunds & Warranties
What is the return policy?
Returns may be accepted within 30 days of delivery for eligible items that are unused and uninstalled, in original condition, and returned with all original packaging, accessories, manuals, and included materials. Approved returns may be subject to a restocking fee of up to 15%. See our Shipping & Returns Policy for full details.
Are all products returnable?
No. Non-returnable items include firearms or serialized components, regulated firearm parts where restricted by law, ammunition, primers, powder and other hazardous materials, custom or special-order items, drop-shipped items that the supplier does not allow to be returned, and final sale or clearance items.
How do I start a return?
Email [email protected] with your order number and reason for the return. Please wait for return authorization before shipping anything back; unauthorized returns may be refused.
What if my item arrives damaged or incorrect?
Please inspect your order when it arrives. Report any damaged, defective or incorrect item within 48 hours of delivery by emailing [email protected] with your order number, a description of the issue, and photos of the item and packaging. Keep all packaging until the issue is resolved, and do not send anything back until you receive return authorization.
How are manufacturer warranties handled?
Warranty coverage, where offered, is provided by the manufacturer under its own terms, and warranty claims are handled directly with the manufacturer. We are happy to help: contact [email protected] and we will provide your order details and the manufacturer's contact information. If an item is damaged or defective when it arrives, report it within 48 hours of delivery as described above.
How long do refunds take?
Once a return is received, inspected, and approved, refunds are typically processed to the original payment method within 5–7 business days, depending on your payment provider.
Do you offer exchanges?
We do not process direct exchanges. If you would like a different item, please complete the return process for the original item and place a new order separately.
Privacy & Account Information
Do you sell my personal information?
No. We do not sell your personal information.
How do you use my information?
We use customer information to process orders, provide support, communicate about purchases, improve website performance, and send marketing messages only where permitted or where you opt in.
Do you use cookies or analytics?
Yes. We may use cookies and similar technologies to support website functionality, improve user experience, and analyze site performance.
Can I opt out of marketing emails?
Yes. You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.
Do you send text messages?
We may send transactional or service-related SMS messages if you provide your phone number. Message and data rates may apply. You can opt out by replying STOP.
Do California residents have privacy rights?
Yes. California residents may have additional privacy rights under applicable law, including rights related to access, correction, deletion, and other privacy requests. See our Privacy Policy.
Support
How do I contact Ceremony Arms?
Email [email protected], call 877-339-2ARM (2276), or use our Contact page. Customer support is available 7 days a week, 8:00 AM–8:00 PM Pacific. Online ordering is available 24/7.
Where are you located?
Ceremony Arms LLC is based in Hemet, California. We operate online and do not offer walk-in service.
Policy Links
For full details, please review our policies:
Still Need Help?
Ceremony Arms LLC
Hemet, California, USA
Email: [email protected]
Customer Support: 7 days a week, 8:00 AM–8:00 PM Pacific
Customer Support
7 days a week
8:00 AM–8:00 PM Pacific
Online ordering available 24/7