Shipping & Returns Policy

Last Updated: October 2026

Thank you for shopping with Ceremony Arms LLC. This policy explains how orders are processed, shipped, returned, and refunded. Questions? Email [email protected].

1. Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Orders placed after 3:00 PM Pacific Time, or on weekends or holidays, will begin processing on the next business day.

Processing times may vary due to inventory availability, supplier fulfillment timelines, fraud review, or compliance requirements.

Order Changes & Cancellations

Orders can be canceled at no charge until they ship. Many items ship directly from our distribution partners and are released for fulfillment quickly, so email [email protected] with your order number as soon as possible. Once an order has shipped, it can no longer be canceled; eligible items may then be returned under Section 5, and non-returnable items cannot be returned once shipped.

2. Shipping & Delivery

Domestic Shipping

We ship within the United States using major carriers such as USPS, UPS, and FedEx. Carrier selection may vary depending on the product, destination, and fulfillment source.

• Standard Shipping: Estimated 3–7 business days
• Expedited Shipping: Estimated 1–3 business days

Shipping timeframes are estimates only and are not guaranteed. Available shipping options are shown at checkout.

Where Orders Ship From & Split Shipments

Some products ship directly from our supply partners' distribution facilities rather than from a single Ceremony Arms location. Because of this, an order containing multiple products may arrive in separate packages and at different times, and each package may have its own tracking number.

Compliance & Restricted Items

Certain items may be subject to federal, state, or local restrictions. Some products may require additional review before shipment, including age or identity verification where applicable.

Orders that cannot be legally fulfilled may be delayed, modified, or canceled.

Primers, Powder & Hazardous Materials

Primers, powder and other hazardous materials ship by ground service only (UPS Ground or FedEx Ground) and cannot ship to P.O. boxes, Alaska or Hawaii. A carrier hazardous-materials fee is calculated at checkout, and an adult signature may be required at delivery. Hazardous materials are non-returnable.

Risk of Loss

All orders are shipped FOB origin. Risk of loss and title transfer to the customer upon delivery of the order to the carrier.

3. Shipping Rates

Shipping charges are calculated at checkout based on factors such as:

• Delivery address
• Package weight and dimensions
• Selected shipping method
• Supplier and fulfillment source
• Applicable handling or compliance requirements

Flat-rate shipping may be offered on select products, orders, or promotions.

4. Tracking Information

Once your order ships, we will send a shipment confirmation email with tracking information when available. If your order ships in more than one package, you may receive more than one tracking number. Please allow up to 24 hours for carrier tracking to update.

5. Returns & Eligibility

Eligible Returns

Returns may be accepted within 30 days of delivery for eligible items that meet all of the following conditions:

• The item is unused and uninstalled
• The item is in original condition
• All original packaging, accessories, manuals, and included materials are returned
• The item is not classified as non-returnable under this policy

Non-Returnable Items

The following items are not eligible for return:

• Firearms or serialized components
• Regulated firearm parts where restricted by law
• Ammunition
• Primers, powder, and other hazardous materials
• Custom, special-order, or made-to-order items
• Drop-shipped items that the supplier does not allow to be returned
• Final sale or clearance items

Restocking Fee

Approved returns may be subject to a restocking fee of up to 15%.

6. How to Initiate a Return (Return Authorization)

To request a return:

1. Email [email protected]
2. Include your order number and reason for return
3. Wait for return authorization before sending the item back

Unauthorized returns may be refused.

Approved returns should be shipped using a trackable and insured shipping method. Unless the return is due to our error, the customer is responsible for return shipping costs.

7. Damaged or Incorrect Items

Please inspect your order when it arrives. Damaged, defective or incorrect items must be reported within 48 hours of delivery. Email [email protected] with your order number, a description of the issue, and photos of the item and packaging, and keep all packaging until the issue is resolved. Please wait for return authorization before sending anything back. Return shipping costs and original shipping charges for returns due to our error are handled as described in Sections 6 and 8.

8. Refunds

Once an approved return is received and inspected, refunds will be issued to the original payment method. Refund processing typically takes 5–7 business days after approval, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

If a returned item does not meet the requirements of this policy, the return may be denied or a partial refund may be issued at our discretion.

9. Exchanges

We do not process direct exchanges. If you would like a different item, please complete the return process for the original item and place a new order separately.

10. Manufacturer Warranties

Warranty coverage, where offered, is provided by the manufacturer under its own terms, and warranty claims are handled directly with the manufacturer. We are happy to help: contact [email protected] and we will provide your order details and the manufacturer's contact information. Items that arrive damaged or defective must be reported within 48 hours of delivery under Section 7.

11. Supplier Fulfillment & Availability

Some products may ship directly from third-party suppliers. As a result, product availability, pricing, and lead times may change without notice.

In some cases, orders may be partially fulfilled, backordered, delayed, or canceled. If your order is affected, we will notify you as soon as reasonably possible.

12. Shipping Delays

Ceremony Arms LLC is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Carrier delays
• Weather events
• Supplier delays
• Compliance or regulatory review
• Government action or restrictions
• Force majeure events

13. Customer Support

Ceremony Arms LLC
Hemet, California, USA
Email: [email protected]
Phone: 877-339-2ARM (2276)
Customer Support: 7 days a week, 8:00 AM–8:00 PM Pacific
Online ordering available 24/7

Frequently Asked Questions

See also our FAQ and Terms of Service.